VIDEO: Having Difficult Conversations

Linked below is a video from Skills for Care, facilitated by ACAS, that discusses the art of having difficult conversations. Having difficult conversations with staff/service users is a key part of a care worker, management or leadership role, and this webinar offers guidance on preparing for and conducting difficult conversations in a positive and supportive manner.

Key points covered in the webinar:

  • What are difficult conversations?
  • Why do we need to have them?
  • Difficult conversations about social media.
  • Difficult conversations caused by COVID-19.

The need to have difficult conversations is most probably relevant more now than ever, in the current climate with the COVID-19 pandemic you may find yourself needing to have difficult conversations to deal with for example; personal/emotional problems, to manage objections to COVID-related restrictions/rules and many more.

We really hope this is something you find useful and is something you can share with your colleagues.

How can we help?

We want to let you know that we are here to support you, and if you would like any more information on the above or to discuss how else we can support your service, please let us know. To get in touch, email

As a specialist, family-run recruitment business, we provide a proactive and consultative approach to recruitment. We help organisations to target issues such as continuity of staffing, reducing spend where you have a high volume of agency usage and supporting those who have specific talent requirements or are in hard to fill locations. We can help with any immediate staffing requirements or longer-term recruitment projects to ultimately save you time and money on agency spend. Click here to see what our clients say about how we have supported them throughout the pandemic.