FAQ’s

We take all of the stress out of finding the perfect support worker for the service you offer. This tailored staffing solution is set up to make your life less complicated with easy to understand invoicing and transparency through every step of the process. Whether you’re in need of a temporary support worker or have a permanent role that needs filling, there’s several common questions which usually come to mind. Take a look below and if you’re query still isn’t answered, one of our specialist consultants would love to hear from you.

How do I know who is coming to my service?

We absolutely understand and appreciate the need to know who is turning up at your door. That’s why we provide a detailed profile of each Support Worker you will meet. All this information is provided upon your first booking and covers experience/ work history, training as well as a DBS number. We also include a recent photograph so you can see what they look like. Our current customers speak very highly of our profiles and find them very useful.

Can we block-book your staff members?

Yes.

This is a great way to provide consistency to the people you support. Once you’re happy with a member of staff, you’ll have the option to block-book them for as long as required.

Do you provide night/weekend/sleepover staff?

Yes.

We pride ourselves on our flexibility and willingness to adapt to the client’s needs. Hours and shift patterns can be tailored to your exact requirements.

What training do your staff have?

Continual professional development is top of our agenda when looking at whether someone is the right calibre to join our team of support workers. They must show a keen interest in training and expanding their knowledge and skill set. We offer a range of classroom based and online based learning to ensure our team are always up to date and refreshed.

When we know more about your service and the people you support, we then adapt our support workers training to ensure they cover the right specialist areas.

What experience do your staff have?

Our team of temporary support workers have been carefully selected by our expert Recruitment Consultants. We reference all hands-on care experience and every person who joins our team must have worked in a care environment and delivered hands on care within the last 3 years. We know you need people to arrive at your service and hit the ground running. We do our upmost to ensure the people we recruit are more than capable of doing just that.

How much notice is needed to cancel shifts?

Ideally 12 to 24 hours before the shift, but this is largely dependent on the circumstances. We’ll rarely charge for a cancellation unless it was made on the same day.

How much notice would I need to give in order to sign a temp for immediate shifts?

None.

We realise the importance of flexible workers which is why we’re able to respond at short notice. While more notice is beneficial, we can offer support work for emergency shifts at any time, day or night.

We have never closed since the day we opened, that means we have been providing emergency support workers 24/7, 365 days a year since 2004. We would like to say we are experts at this now.

Can we take your agency members of staff on a permanent basis?

Yes.

Should you wish to permanently sign an agency member of staff we provide seamless parament transfers via temp to perm/direct introductions. (Link this to the temp to perm wording on ‘Permanent Recruitment’ page) – Christian with this I meant once you had written the temp to perm section you could add the same wording in here.

Is there a fee to sign up with AJ Recruitment?

No.

Signing up is completely free and there are no hidden charges. You’ll only be invoiced once you have used a member of staff sent by AJ.

We welcome people to sign up for the “just in case” moments. This way, your account is ready and set up meaning we can respond effectively with no admin slowing things down.